Refund Policy

General Refund Policy

Elevate Labs LLC strives to ensure customer satisfaction with all digital products and services purchased through our website. We understand that sometimes a purchase may not meet your expectations.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 30 days of the purchase date
• The product or service must not have been fully utilized or downloaded multiple times
• The customer must provide a valid reason for the refund request
• The request must include the order number and proof of purchase

Non-Refundable Items

The following items are non-refundable:

• Digital products that have been downloaded or accessed
• Services that have been partially or fully delivered
• Products purchased during special promotions marked as "final sale"

How to Request a Refund

To request a refund, please contact our support team:

Email: info@pixelgrovellc.com

Phone: +1 301 971 4873

Include your order number, email address, and a description of the issue in your refund request.

Refund Processing

Once your refund request is approved, we will process the refund within 5-7 business days. The refund will be credited back to your original payment method. Depending on your financial institution, it may take an additional 3-5 business days for the funds to appear in your account.

Partial Refunds

If you have partially used a product or service, a partial refund may be offered at the discretion of Elevate Labs LLC. The amount of the refund will be determined based on the extent of use and value received.

Special Circumstances

We understand that special circumstances may apply. If you believe your situation warrants consideration outside of our standard refund policy, please contact us to discuss your case.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be effective immediately upon posting to our website. Your continued use of our website following the posting of revised terms means that you accept and agree to the changes.